Google

Wednesday, April 9, 2008

More Airline Trouble

Need help knowing if your American flight has been canceled. You can set it up to send a SMS through this page on AA.com

A quick search of the blogs tell me that people are not having mixed responses when calling the rebooking toll-free number (I would post it here, but if you are stuck in an airport, I have read they have them posted all over American's terminals). Midday: You might get disconnected. At night: better chance of getting a booking.

But there are worse places to be stranded than in Vegas. Out of the "goodness of our hearts", I won't rip American Airlines. :)

Here is the latest story from ABC News:

Thousands of passengers were stranded again today after American Airlines canceled nearly half of its domestic flights.

American canceled more than 1,000 of its 2,300 daily flights today to re-inspect wiring, just as it did two weeks ago. The carrier canceled 460 flights Tuesday.

Passengers at Dallas-Fort Worth and Chicago's O'Hare airports were hardest hit today by the reinspections. Travelers in St. Louis, Austin and at New York's LaGuardia airport were also affected.

American officials said the situation remains fluid and they cannot yet rule out more cancellations today and Thursday.

"American will do whatever it takes to assist those affected by these flight changes and our employees are working hard to ensure that we remain their choice for air travel," said Gerard Arpey, chairman and CEO of American Airlines. "This includes compensating those inconvenienced customers who stayed overnight in a location away from their final destination."

The airline is again reinspecting wire bundles on its MD-80 aircraft, which caused the carrier trouble in late March. At that time, the airline explained that it is required to secure wiring at every inch, and the aircraft were reinspected because they may have had the bundles secured every 1¼ or 1½ inches.

The inspections are not a safety issue but rather a matter of precise technical compliance, according to the airline.

American Airlines operates 300 MD-80 airplanes, all of which were grounded Tuesday evening. About 30 of those planes were back in service as of 7 a.m. today. More are expected to be returned to service throughout the day.

Today's news comes as lawmakers on Capitol Hill prepare to hear horror stories this afternoon about passengers stuck for hours in airports and on the tarmac. A House panel will examine aviation delays and consumer complaints during its fourth hearing in a series focused on airline consumer protection.

0 comments: